Terms of service
By accessing or purchasing from Chakralume, you agree to the following terms and conditions.
Products
All our products are natural healing crystals and gemstones.
Due to their natural origin, variations in color, texture, shape, and pattern are normal and not considered defects.
Product images are for reference purposes only.
Orders
We reserve the right to:
-
Refuse or cancel any order
-
Limit quantities purchased
-
Correct pricing errors if necessary
Pricing
All prices are subject to change without notice.
Custom duties, taxes, or import charges (for international orders) are the responsibility of the buyer.
Shipping
We aim to dispatch orders promptly.
However, delivery timelines may vary due to:
-
Courier delays
-
Customs clearance
-
International shipping conditions
We are not responsible for delays caused by third-party logistics providers.
Returns
International orders are not eligible for return due to customs and import regulations.
Domestic returns are accepted only in case of major issues such as:
-
Damaged item received
-
Incorrect item received
Return requests must be made within 48 hours of delivery.
Use of Website
You agree not to use our website for:
-
Fraudulent activities
-
Unauthorized transactions
-
Illegal purposes
Limitation of Liability
Chakralume shall not be held liable for:
-
Delays in delivery
-
Natural variations in stones
-
Import duties or taxes
-
Misuse of products
Changes to Terms
We reserve the right to update these terms at any time without prior notice.